For some years already, Cloud Computing has revolutionized the ISD world. Public Cloud, private Cloud, hybrid Cloud, Multicloud, in all its forms, has become a new way to buy and consume services via the Internet. Opening the path to company innovation, it modifies ISD missions in depth. Far from his traditional operations of management and technical support, the Director of Information systems develops a technological strategy and business that must now favour the implementation of transversal ideas in order for its company to solidify its competitive advantages.
Cloud computing and its benefits for IS
At the heart of digital innovation, Cloud computing is today a vital part of the IT landscape. According to a recent study, carried out by Markess, 91% of ISD would have already set up Cloud solutions within their company.
We remember that the benefits of Cloud computing are particularly attractive. Favoring real time collaboration, web and mobile usage, data analysis or
even content creation and management, it allows better adaptation of resources in good time while quickly deploying adapted work environments and at a lower cost. Thanks to the Cloud, the company can quickly access resources which are inadequate or inexistent in its services.
Examples are the developments which affect data centers. Usually, data centers are based on rigid material architecture and are very slow to respond to the needs of modern, dynamic applications. In adopting an infrastructure defined by software (SDI), the data center is transformed into a private Cloud platform. Its computing, networking and storage capacities are therefore guaranteed by dynamic resources whose usage is simplified. Resources that can be deployed quickly and managed freely according to workloads or user demands. As many advantages that explain why, at this time, 95% of companies announce that the future of their data centers will upgrade to ISD technology.
For a long time, the role of ISD consisted of ensuring the successful operation, if not the cost reduction, of technology. This role of ISD as cost controller has now passed. With the arrival of the Cloud, it is now at the heart of innovation.
In the past, technology was supported by large-scale deployments over the long term. The arrival of Cloud solutions has modified this landscape in which the rhythm of technological development was particularly slow. ISD is now continuously on the lookout for future development and changes in rhythm. It must also be in a position to impact all company services.
More and more, ISD is oriented toward automation and externalisation by the Cloud to free itself from extra time, budget and IT resources. It can, in this way, dedicate more to the tracking of user usage in order to align business needs with technical features. Also, the mission of the ISD now integrates a high-strategy dimension, far from the purely technical preoccupations that previously monopolized.
With the arrival of Cloud computing, the ISD still has the mission of ensuring the availability of IS, guaranteeing its successful operation, its performance and its security; but it must also become a prescriber with the ability to stay abreast of technological developments. Its role is also to support the users to overcome concerns and to have businesses cooperate, in order notably to avoid the phenomenon of Shadow IT.
Upheavals in the ISD organization
At the same time, ISD has pushed IS forward to establish real ‘’digital service catalogues’’. Far from being just the administrator of the computer park and application, the ISD has become an operational functioning actor of the company.
A recent study led by Harvey Nash/KPMG of nearly 3,352 ISD and technological leaders highlights this development. It updates, for examples, that more than half of company directors ask their ISD to focus on revenue-generating projects instead of cutting back on technology.
Furthermore, with the arrival of the Cloud and virtualization, new skills have appeared within ISD. In this way, we assist in the birth of a new mission: that of Cloud Broker.
Companies subscribe more and more to Cloud contracts, ISD carries its strategic digital vision to recommend solutions and assure the link between the business and the Cloud service providers. The external application manager at the company I.S. is both service supplier for business and responsible for the leadership of service providers. In becoming a Cloud broker, he is then able to supply to the operational direction the solution which is best adapted to their needs.
The organization of the DSI has developed into a more transversal structure where the services previously organized in silos (storage, servers, security, networks…) are more and more integrated to conceive and deploy new Cloud solutions. A new organization and new skills which allow ISD to assist professional teams of the company to imagine and construct new offers in a market more geared towards the customers and the partners of the company.